SugarCRM Services

Faye Business Systems Group Expertise and Services:

• SugarCRM Software Gold Partner, Reseller and Developer.
• Dedicated SugarCRM software support staff.
• Certified consultants with years of experience to assist you from software implementation to product development to report building.
• Specialize in SugarCRM integrations and specialized projects.

FBSG has experienced developers working with the SurgarCRM open source code which allows us to accomplish anything your company requires from the CRM software. This includes everything from developing entirely new, custom modules for clients, to integrating SugarCRM with complex third party applications.

Assess Your CRM Needs

The starting point for any business is to asses what CRM solutions are currently in use, to evaluate these process and determine how effective these processes are and what may be a better fit for your individual company.

If your existing systems aren’t helping to address all of your business needs, then we believe the systems aren’t doing their jobs.

In most cases SugarCRM is a perfect fit from small through to large organizations.

Implement Technology Solutions

Implementing new software into your company is not always an easy process. This is a process we perform very thoroughly: there is little sense in buying software if it is not going to be implemented correctly.

No matter the software our clients have chosen to use – Sage MAS 90,  MAS 200,  , SugarCRM, or one of a number of other packages – our consultants offer knowledge and support.

The implementation process is very detailed and includes planning (typically this is the most critical part), installation of the software, software configuration, staff training, data conversion, enhancements or upgrades, reports production, form development, testing, and a variety of other tasks. Each of these tasks is instrumental for a successful software launch.

In addition to simply implementing software, we also customize this implementation. Customized computer software is personalized for the unique needs and desires of your company.

Generally, software is developed for the masses. This would be fine if every company had the same wants and requirements and was producing the same service or product. But, since all companies are different, software must adapt to them. Our consultants can help you customize and enhance your software so that it fits with your business like a key to a lock.

At Faye Business Systems Group, Inc., we believe a successful implementation can be demonstrated by simply asking one question: “Is your business better off with this software?” Our consultants work to make this answer, “Yes.”

After the software is implemented, our job is not over. We offer substantial and ongoing support. This includes MAS 90 Support, MAS 200 Support, and support for the many other types of software we implement.   In addition to ongoing ad hoc support, we also offer unlimited annual support contracts.The goals of our consultants are to assure your selected products, and any other product your business uses, are not only working, but working for you. Successful software, in our eyes, is not simply software that correctly functions, but also software that helps your company succeed.

Optimize Software

Configure Your Software for Optimal Performance

One of the most overlooked and misunderstood areas in all of consulting is the area of optimizing existing computer software. Sometimes, a company or employee may have effective solutions literally at their fingertips, but they simply might not know it. For instance, each user in your company may have a different role and therefore requires a personalized layout so they have quick access to specific functions. This is where our software consultants come in.

Software today is about customizing to suit individuals requirements to achieve its full potential. In today’s competitive environment, businesses that customize how they use their software have an advantage over the people who are not optimizing or who are doing so ineffectively. Customization and optimization do not have to mean source code changes or drastic measures. Rather, it can mean developing custom reports, streamlining processes and procedures to minimize manual work, eliminating duplicate work, ensuring that critical information will be provided quickly, and basically using technology to its fullest.

Give us a call today and see how we can help make your software, your business, and your employees more effective and more efficient. Come see why optimized software leads to optimized businesses.