Annual Support Contract
FBSG is pleased to offer UNLIMITED telephone and email support agreements to our Sage MAS 90 and MAS 200 clients. This annually renewable agreement covers all your currently owned core modules and selected add-on Third Party modules. Our experienced team of certified consultants and support analysts will help you run your system and business better by taking the worry out of the clock ticking when you need top level qualified support.
Benefits:
- UNLIMITED email and Telephone Support
- Staffed by experienced and certified support staff and consultants
- Includes ALL remote connection fees
- Priority status of all your calls or emails (calls returned within one hour or less)
- Eliminates concern over the “clock ticking” when support is needed
- Discounts for prepaid multiple year agreements
- Only pay for the modules you own – no “one price fits all” contracts
- Optional coverage for selected third party and add-on products
- No additional fees based on the number of licenses or seats you own
- Coverage during all regular business hours (Pacific Time)
What is covered?
- Support for all versions of MAS 90 and MAS 200
- Provide information on program functionality and use of the system
- Error message troubleshooting
- Database repair and administration
- Product activation issues
- Provide assistance in determining whether an issue is program, database or environment related
- Remote assistance connections
- Suggest other products and services to fulfill an identified business need
- Minor form “tweaks” for alignment/position issues
- Free instructions on how to run year end and install payroll tax update
Services Not Covered but Available
- User training
- Custom report writing or updating
- Form development
- Documenting your installation
- Assistance with network troubleshooting and support
- Installation of products, upgrades and service packs
- EDI support and troubleshooting
How it Works
You simply sign up for and pay for the support period that best fits your needs (minimum one year). Discounts apply for prepaid multiple year contracts. Our requirements are:
- FBSG is your reseller of record with Sage
- You are the registered owner of the software
- Each agreement covers one location
- Each agreement covers a minimum of one year
- Your support contract automatically renews each year. You’ll receive an invoice approximately 30 days in advance of your renewal date. Fees may increase, however you may lock in your rate by taking advantage of a multi-year prepaid contract. All payments are due in advance of your renewal date to ensure your contract remains active.
