Blog

• September 3 2010 : InfoWorld Awards SugarCRM the title of Best Open Source Software (No Comments)
  

  SugarCRM has been awarded the title of the best open source CRM software today by InfoWorld. SugarCRM had this to say about the award, “At SugarCRM we are passionate about [More...]

  
  
• August 30 2010 : Top Contenders for Open Source CRM (No Comments)
  

  Sugar has come out on top again. In the article The Top 10 Open Source CRM Applications, based on utility, business models, developer communities and history, SugarCRM is number 1. [More...]

  
  
• August 30 2010 : SugarCRM Support, from Start to Finish (No Comments)
  

  So what now? You watched the demos, you’ve seen what Sugar is capable of, now all you have to do is purchase the software and all your CRM dreams [More...]

  
  
• August 26 2010 : “Time Travel” aka Troubleshooting a Dot Matrix Printer in 2010 (No Comments)
  

  Took a ride with one of our consultants earlier this week to see a client who was having trouble printing checks from Sage MAS 90 to their dot matrix printer. Apparently, [More...]

  
  
• August 24 2010 : SugarCRM Overview (No Comments)
  

  So, what can SugarCRM offer your business? Well, SugarCRM has tools to manage your customer's contact information, manage leads, manage email campaigns, send newsletters, schedule meetings, save documents, run reports, track your [More...]

  
  
• August 3 2010 : The Secret of Successful Software Implementations (1 Comment)
  

  It’s the dirty little secret of successful software implementations. No one really talks about it. It’s taken for granted and underappreciated, usually. Like the Aunt that always shows up at [More...]

  
  
• July 28 2010 : The Cloud isn’t Perfect, but it’s Here (No Comments)
  

  Many writers have done a great job pointing out the shortcomings and risks of "The Cloud", and there is certainly no shortage of risk.    The Cloud is definitely not perfect.  Of [More...]

  
  
• July 26 2010 : The Right Mindset (1 Comment)
  

  To be successful implementing new software takes the right mindset.  It may take the right software and it may take the right people, but it definitely takes the right mindset.  [More...]

  
  
• June 24 2010 : But It Doesn’t Work Like Our Old Software! (2 Comments)
  

  I heard it again.  “It doesn’t work like our old software”.   You work in this business long enough, and there are some standard catch phrases you tend to hear over [More...]

  
  
• June 15 2010 : A World Without IT Support (2 Comments)
  

  I had a dream.  I was the CEO of a business, and we didn't have to buy any servers or have an IT department.  Our email was hosted by Intermedia (or [More...]

  
  
• May 27 2010 : A Primer – 10 Things to Look For in An Accounting ERP Package When You’re Just Starting Out (No Comments)
  

  1. Features Make a list of requirements or features you need for your business. Know what features are essential to your success. Look at accounting software that is specific to your [More...]

  
  
• May 25 2010 : Sage Survey Finds Optimism (No Comments)
  

  A Sage Software survey of some 1500 small business owners found guarded optimism about their financial future.  They reported that cost cutting and financial conservatism were still the most frequent [More...]

  
  
• May 20 2010 : What Motivates Us (No Comments)
  

    I'm about halfway through a book called Drive, by Dan Pink. It's a paradigm shifting book which basically says everything we thought we knew about motivation is wrong, especially as [More...]

  
  
• May 18 2010 : The Future is Now (2 Comments)
  

  I've seen the future, and it doesn't have a lot of manual entry, post-it's, and scribbling. It really doesn't have a lot of paper at all. It's [More...]

  
  
• May 14 2010 : To Do List Management (No Comments)
  

  Technology is really exciting right now.   There are so many cool tools being developed for people to use at home and in business that it's hard to keep up.  Whether [More...]

  
  
• April 23 2010 : Sage Market Share & History (No Comments)
  

  Check out this great overview of Sage's position in the market as well as a brief history of the company and its product line (MAS90, MAS200, MAS500, ACT!, etc.). It [More...]

  
  
• February 16 2010 : Staples Offers Managed Services (No Comments)
  

  This is interesting.  Staples may not end up being very good at doing this (can you say "Geek Squad"?) or even very successful at this, but it seems sure to eventually [More...]

  
  
• February 8 2010 : Asking the Right Questions (No Comments)
  

  I just got out of a meeting with the CEO at a client where the meeting began by him asking me the question "What technology is out there that can [More...]

  
  
• February 4 2010 : Excel Should be Outlawed (2 Comments)
  

  Excel should be outlawed.  There.  I said it.  Or, if not outlawed, you should at least have to pass a “common sense test” to be allowed to use it. I just [More...]

  
  
• February 2 2010 : Six Clues that You’ve Outgrown Your Accounting Software (No Comments)
  

  Accounting & ERP Software Packages are constantly being enhanced with better functionality. Efficiency and flexibility are generally improved with each new product version, and many accounting software developers integrate user-requested [More...]

  
  
• January 29 2010 : iPhone Saves Life (1 Comment)
  

    A man buried in rubble in Haiti used his iPhone to survive. If this story is true, it's one of the all-time best uses of technology. And I thought [More...]

  
  
• January 21 2010 : Are You Secure? (No Comments)
  

    Many times we’ll be meeting with a client, and they will ask “Are we secure?”  What a great question!!!  “Secure” means so many different things to so many people, that [More...]

  
  
• January 14 2010 : Customizing Software is NOT so bad (No Comments)
  

    Many consultants talk about customizing software as if it’s akin to selling your soul to the Devil. They site a litany of reasons why it’s a bad idea – the [More...]

  
  
• January 5 2010 : Should I Listen to My IT Guy? (No Comments)
  

  If you run a company, you’re probably used to your “IT Guy” telling you that you need to do this and that.  It seems like there’s always an opportunity to [More...]

  
  
• January 4 2010 : Tech Veteran Launches Company (No Comments)
  

  FOR IMMEDIATE RELEASE: TECH VETERAN LAUNCHES COMPANY TO HELP OVERCOME START-UP AND MIDDLE MARKET GROWTH CHALLENGES Los Angeles, CA – January 4, 2010 - David Faye announces the launch of Faye Business [More...]

  
  
• December 22 2009 : To Upgrade or Not to Upgrade (No Comments)
  

  One of the most difficult decisions a client may face in the lifetime of their business is whether or not to upgrade their business management software when the software company [More...]

  
  
• December 15 2009 : Keep an Eye on Things (1 Comment)
  

  I just returned from yet another meeting with another CEO whose company was the victim of embezzlement from a trusted employee. While this is the sort of activity has always [More...]

  
  
• March 25 2009 : Doing Business on an iPhone (No Comments)
  

  Late last year, I traded in my Treo for an iPhone. No, this decision wasn’t based solely on the fact that I could now use the iSudoku app any time [More...]