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  • 2012-02-6 What Is CRM? And Why You Should Be Using SugarCRM (No Comments)
    You’ve probably heard the term Customer Relationship Management (CRM)—but what exactly does it mean?  At a high level, CRM systems make life easier and help companies interact with their customers. [More...]

  • 2012-02-3 Are you Optimizing PDF documents for SEO? (1 Comment)
    Many businesses create PDF documents which could and should be recognized as a business or marketing asset. Are you optimizing these for SEO? These may include sell sheets, brochures, white papers, technical [More...]

  • 2012-02-2 Intacct Cloud Accounting For Better Business Value and Compliance (No Comments)
    Forrester Research: Align Financial Processes and Systems for Better Business Value and Compliance with Intacct. Every day it seems the business climate grows more competitive. How can you gain an advantage over [More...]

  • 2012-02-1 Facebook for Social Media Marketing: Some Quick Tips (No Comments)
    Using Facebook for business is not the same as your personal Facebook. It is important to establish what you want to get out of a Facebook Business page, and you [More...]

  • 2012-01-31 Sage MAS90 and MAS200 Additional Resources, News and Updates (No Comments)
    Keep up to date with the latest Sage MAS 90 & MAS 200  news, developments, tips and special offers. With Sage MAS 90 and MAS 200 products, you have the ability [More...]

  • 2012-01-30 Intacct Continues Explosive Growth with Record Quarterly and Full Calendar Year Results (No Comments)
    Strong Channel Momentum Drives Year-over-Year Net New Bookings Growth of 128 Percent for the Full Calendar Year SAN JOSE, Calif. – Jan. 30, 2012 – Intacct, a leading provider of cloud [More...]

  • 2012-01-30 Capturing Leads (No Comments)
    Lead management is an important business process. Sometimes it can be difficult to capture leads from visiting or passing traffic and therefore it is important not push these visitors from [More...]

  • 2012-01-27 How Marketing Has Changed in 2012 (1 Comment)
    As 2012 takes off, you need to evaluate and decide which social media platform, marketing automation solutions, capturing and nurturing techniques are right for you. Keep in mind that although [More...]

  • 2012-01-27 Why Is SugarCRM At The Forefront Of Integration? (No Comments)
    SugarCRM is at the forefront of integration with its open source, standards-based architecture which enables applications to be seamlessly integrated with each other. Integration between CRM solutions and other business applications [More...]

  • 2012-01-26 Think Your Organization Is Too Small For ERP? Think Again (No Comments)
    While many believe ERP to be out of reach of small to medium businesses (SMBs), a well-managed ERP implementation can help companies grow and thrive. Even small companies can document [More...]

  • 2012-01-25 Why Choose SugarCRM over Salesforce? (No Comments)
    People pick SugarCRM over Salesforce principally because it's open, flexible and intuitive. Being on a shared multi-tenant SaaS platform limits Salesforce's ability to evolve the base platform because any change [More...]

  • 2012-01-24 Webcast – Conquering the Financials of Your Multi-Entity Business ERP (No Comments)
    Managing the financials of a multi-entity business is challenging. Without the right ERP accounting solution, multi-location and multi-entity businesses face issues such as complicated error-prone spreadsheets, reduced employee productivity due [More...]

  • 2012-01-23 Faye Business Systems Group Partners With Intacct (No Comments)
    FAYE BUSINESS SYSTEMS GROUP PARTNERS WITH INTACCT TO ADD CLOUD FINANCIAL APPLICATIONS TO ITS PORTFOLIO Successful Sage Partner Says New Clients Prefer Cloud-based Systems; Sees Intacct as a Perfect Complement to Its Growing SugarCRM Practice SAN JOSE, [More...]

  • 2012-01-23 What is the value of a mobile CRM? (No Comments)
    CRM concerns all forms of managing relationships with customers. An application such as SugarCRM is a leader in mobile CRM and has taken advantage of today's technology to stay ahead of the [More...]

  • 2012-01-23 An ERP Guide to Driving Efficiency – Sage MAS90 (No Comments)
    In today’s tech savvy competitive environment, utilizing the latest technology is key to efficiency. And it’s the small and medium-sized businesses (SMB) with the right mindset that take advantage of [More...]

  • 2012-01-20 Sage Strategy – Sage MAS90 and MAS200 (No Comments)
    Sage is evolving its brand strategy to build a strong master brand that will enable a superior customer experience. This strategy will include renaming many of our core product offerings [More...]

  • 2012-01-19 Sage MAS90 and MAS200 News, Developments and Tips (No Comments)
    Keep up to date with the latest Sage MAS 90 & MAS 200  news, developments, tips and special offers. Find out how SAGE Re-Branding will impact your business, how to increase [More...]

  • 2012-01-19 The Latest SugarCRM Developments, News and events! (No Comments)
    The 2012 SugarCRM conference is just around the corner, this conference is for you, the users of CRM. Get a better understanding of the power and potential that you can unleash, [More...]

  • 2012-01-18 Technology Can Help Relieve The Stress of Managing Your Business – Sage Mas90 (No Comments)
    Can the right ERP or CRM relieve stress? Find out how a system like Sage MAS 90, Mas 200 or SugarCRM can relieve the stress of managing a business. Working in [More...]

  • 2012-01-17 What Do You Do When You’ve Outgrown Small Business Accounting Software? (No Comments)
    As your business grows you will find yourself having to update procedures, systems, and software. Your once simple accounting software solution will no longer fit your changing needs. How and [More...]

  • 2012-01-17 Tips for Increasing Your Google Rank (No Comments)
    Google ranking is critical for business today. Google ranking doesn’t just happen it is a constant and consistent commitment. It’s not just about employing one technique but applying several. What was [More...]

  • 2012-01-16 Marketing to the Masses with SugarCRM (No Comments)
    Marketers are facing a more challenging environment than ever. Not only has the number of campaigns and general marketing activities increased inside most organizations, but these activities are growing in [More...]

  • 2012-01-14 SugarCRM Locks In Customer Interaction Solutions® Magazine’s 2011 Product of the Year Award (No Comments)
    Sugar Ultimate Honored for Exceptional Innovation Cupertino, Calif.–January 11, 2012 – SugarCRM, the world’s fastest-growing Customer Relationship Management (CRM) company, today announced that TMC, a global, integrated media company, has named Sugar Ultimate a Customer Interaction Solutions 2011 [More...]

  • 2012-01-13 The 2012 SugarCRM Conference (No Comments)
    We’re going to SugarCon, we hope to see you there! SugarCRM has announced that SugarCon 2012 will be taking place April 23-26 at the Palace Hotel in San Francisco, California. Check out the: Speakers Sessions to [More...]

  • 2012-01-12 A Cloud ERP Integration Will Free Your Business (No Comments)
    As economic, market and technology changes evolve at an ever increasing rate it is apparent that business systems need to adapt to these changes to ensure their enterprise resource planning [More...]

  • 2012-01-11 Try It, You’ll Like It…SugarCRM (No Comments)
    Nailing end-user buy-in has been a long-standing challenge for organizations that decide to implement a CRM system. This white paper will provide an overview of some of the most common [More...]

  • 2012-01-10 5 ERP Solutions to Increase Business Productivity (No Comments)
    Keeping up with current technology is essential for businesses in today’s ever-changing global market place. But this is not always an easy task. While some get left behind, others have [More...]

  • 2012-01-9 The Top 10 Things Your Software Thinks about You (No Comments)
    Ever wonder what your accounting and ERP software thinks of you?  We recently developed some top secret technology that actually reads the mind of software.  I know what you're thinking, [More...]

  • 2012-01-9 CRM: On-Demand or On-Site? (No Comments)
    The rise of Software-as-a-Service (SaaS) is changing the way businesses pay for and use customer relationship management (CRM) software. So the question is, Should your company’s CRM system be managed by [More...]

  • 2012-01-6 2012 The year of FBSG CRM: Five considerations (No Comments)
    As enterprises are finally getting a grasp on integrating their front and back office with enterprise resource planning (ERP) systems, they are being challenged to use customer relationship management (CRM) [More...]

  • 2012-01-4 Sage Re-branding 2012 – How the New Names Impact You and Your Business (No Comments)
    The year 2011 marked the thirtieth year that Sage has been providing market-leading business management software and services to small and midsized businesses.  Sage will be extending their commitment to [More...]

  • 2012-01-3 SugarCRM Constant Contact Integration Version 2.0 (2 Comments)
    We're really excited to announce Version 2 of our SugarCRM Constant Contact Integration!   This new version merges the already powerful integration between the two packages with a variety of [More...]

  • 2012-01-2 Grow Your Business Not Your Support Costs (No Comments)
    Supporting customers is a necessary and one of the most important parts of running a successful business. The internet has provided yet another dynamic and transforms the way customers wish [More...]

  • 2011-12-30 Technology Investment –Tips To Select The Right ERP (No Comments)
    Technology is essential to each and every business, even if you don’t consider your business to be a “technology” company. You deal with technology in almost every aspect of your [More...]

  • 2011-12-29 Social Media Trends for 2012 (No Comments)
    As the end of 2011 is fast approaching, it’s time to look towards how to approach business in the New Year. When it comes to social media we can’t plan [More...]

  • 2011-12-27 Considerations for Your Wireless Network (No Comments)
    Significant time and money has been invested into researching the use of wireless technology for remote monitoring. There has been an increase in the movement towards wireless, with many businesses [More...]

  • 2011-12-26 5 Key Integration Points to Extend the Value of Your CRM System (No Comments)
    SugarCRM is at the forefront of integration with its open source, standards-based architecture which enables applications to be seamlessly integrated with each other. Integration between CRM solutions and other business applications [More...]

  • 2011-12-22 What Happened to the BlackBerry? (No Comments)
    I was with a friend today who got an interesting email on their BlackBerry.   Handing me the BlackBerry, she asked me to read the email and tell her what [More...]

  • 2011-12-22 CLOUD: Understanding the Total Cost of Ownership ERP (No Comments)
    Gartner, the leading global IT research firm, estimates that the annual cost of owning and managing software applications can be as much as four times the cost of the initial [More...]

  • 2011-12-20 ERP: Is High ROI with Low TCO Possible? (No Comments)
    In the ERP world, total cost of ownership (TCO) is used to calculate the total cost of purchasing and operating an Enterprise Resource Planning (ERP) system and services. TCO provides [More...]

  • 2011-12-19 Buyer’s Guide To Accounting & Financial Software (No Comments)
    When beginning to search or looking to change you accounting software, you can become overwhelmed by the amount of information out there. It has become apparent in recent years with [More...]

  • 2011-12-18 Sage MAS 90 and MAS 200 Year End Help (No Comments)
    The end of the year only comes around once a year.    Luckily.    If you're a Sage MAS 90 or MAS 200 user, no doubt you have special stuff [More...]

  • 2011-12-16 The Internet Is Transforming The World & Small Businesses (No Comments)
    Today, approximately 700 million people use the Internet.  In 1994, we literally had to walk into the bank and wait in a queue to check balances, or wait for a [More...]

  • 2011-12-14 #SugarCRM Vs. Salesforce.com = Flexibility & Cost Vs. Longevity (No Comments)
    Out with the old. In with the new. SugarCRM is currently recognized as the world’s fastest growing CRM software company. Over 7,000 customers subscribe to SugarCRM and more than 750,000 users [More...]

  • 2011-12-12 Trust (No Comments)
    Either you trust your software provider or you don’t.   And if you don’t, then you need to pick a different software provider.   It can be that simple. What are some signs [More...]

  • 2011-12-9 Make Your Marketing And Sales A Predictable Process (No Comments)
    Before discussing several key points to make your Marketing and Sales a predictable process it is important to understand what not to do and then rectify any processes to turn [More...]

  • 2011-12-7 Trade Shows…Your Worst Nightmare (No Comments)
    Just got back from a trade show in Austin, TX for the Information Technology Alliance (ITA). The ITA is an industry group that brings together a bunch of IT, software, [More...]

  • 2011-12-6 Six Biggest Cloud Computing Myths (No Comments)
    Cloud computing, including cloud-served applications like CRM, is the latest target of opposing forces. Don’t let myths about cloud based software hold you back from utilizing the cloud. Cloud has grown [More...]

  • 2011-12-5 Find Out The Right Way To Implement Mobile CRM (No Comments)
    CRM concerns all forms of managing relationships with customers. With the development and availability of  high-speed broadband connectivity, smartphones, and tablet devices that in many cases are superior to the average office [More...]

  • 2011-12-1 How To Deal With Increasing Information & Data Overload (No Comments)
    As technology evolves so do options surrounding the use and storage of data. It has become apparent that many companies are struggling to cope with an increasing volume of information and [More...]

  • 2011-11-30 Impact Of Social Media (No Comments)
    B2B social media is not something that you turn on, set, and forget. With a variety of different forums, which continually change and develop. The question is... How do you use [More...]

  • 2011-11-29 Mobile To Boost CRM Adoption And Productivity (No Comments)
    Customer relationship management (CRM) is at the top of the software market product list, according to Gartner. The forecast predicted from this analyst firm expects to see CRM spending to [More...]

  • 2011-11-28 Using Twitter for Business (No Comments)
    Twitter… Is it more than just 140 characters or less? While people are using Twitter to tell no one in particular what they had for lunch, millions are now looking towards [More...]

  • 2011-11-23 Maximize Up-Sell and Cross-Sell Potential (No Comments)
    Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. Find out how [More...]

  • 2011-11-15 An End to Printing and Mailing? (No Comments)
    Ever been sitting there printing a bunch of documents, stuffing envelopes, affixing stamps, and thinking that there has to be a better way? Since 2008, there's been a company called Postal [More...]

  • 2011-10-22 Google Email Unable to Meet Security Needs of LA (No Comments)
    Google and CSC signed contracts with the City of Los Angeles to implement a new email system back in July 2009.    Now, over two years later, the email is still [More...]

  • 2011-10-20 Lessons from Dave Grohl and The Foo Fighters (2 Comments)
    Saw the Foo Fighters last week at The Fabulous Forum in Inglewood.   What a great show!   Dave Grohl and the guys in the band put on quite a performance, rocking [More...]

  • 2011-10-17 The Top 10 Reasons Why Software Implementations Fail (No Comments)
    We never go into a software implementation thinking it will fail.  However, we live in the real world, and we know that few companies today achieve successful software implementations on [More...]

  • 2011-10-5 Steve Jobs & Me (No Comments)
    I was never a big Apple guy. I was never a big Macintosh guy. I was never a big iPhone guy. I was ALWAYS a Steve Jobs guy. There have been [More...]

  • 2011-09-23 More Offices Let Users Choose Their Own Devices (No Comments)
    The New York Times recently reported that in a survey published by Forrester Research, they found that 48 percent of workers buy smartphones for work without considering what their I.T. department [More...]

  • 2011-09-16 Integrating CRM Software with Credit Card Processing (No Comments)
    CRM Software exists, among other things, to capture and maintain information about your customers.   Credit Card Numbers can be a key component of that information, and it seems like an [More...]

  • 2011-07-27 Buy, Build or Customize? (No Comments)
    Have you bought a house recently?   It's an interesting process.   Do you a buy a house that's exactly what you want?   Do you buy a house that's close to what [More...]

  • 2011-07-20 Have a User Adoption Plan for Software (No Comments)
    Before you sit down to implement any new software, have a “User Adoption Plan”.      Any software, no matter how great, can be easily derailed by users who refuse to use [More...]

  • 2011-07-18 Great Software (No Comments)
    What is “successful” or “great” software? Is it easy to use? Does it have a lot of features and functionality? Is it cost effective? Does it help organizations streamline their [More...]

  • 2011-06-24 Make Progress Not Spreadsheets (No Comments)
    Are you in one of those companies where there's a spreadsheet for everything? Financial statements? Yep. Got a spreadsheet for that. Fixed Assets? No problem. Been keeping those in a [More...]

  • 2011-05-31 Software Selection and the 2/3 that Matter (No Comments)
    When selecting software, how do you know if it's the right one?  How much time do you need to spend vetting the solution?     It's a tough call.   In the 60s [More...]

  • 2011-05-18 SugarCRM and Constant Contact…Together at Last! (4 Comments)
    We’re really excited to announce the release of our SugarCRM – Constant Contact Integration. For those of you who’ve been using both products, this integration will eliminate the laborious task [More...]

  • 2011-05-2 Black Box Software (No Comments)
    What is a “Closed System”?  It’s a system where stuff happens and you don’t know what it is, except that the stuff still happens.   It’s like a “black box”.    Stuff [More...]

  • 2011-04-19 Cloud Based Software and Swimming Lessons (1 Comment)
    Would you jump into a swimming pool if you didn't know how to swim?   Would you buy a new Bugatti if you didn't know how to drive?   So, why would [More...]

  • 2011-04-7 It’s the Integration, Man (No Comments)
    Just got back from SugarCon, the annual trade show for SugarCRM partners and users.  What an incredibly great experience!  The Sugar folks were, to a person, intelligent, optimistic, inspired, and [More...]

  • 2011-03-21 Customer Service 101 & Southwest Airlines (1 Comment)
    I flew in from Arizona on Sunday. Southwest Airlines from Phoenix to Burbank. For those of you in Southern California, you know the weather was unusually intense for SoCal. It [More...]

  • 2011-02-25 10 Things I Want in IT Support (1 Comment)
    Now that we're in the software business only, our company is a user of IT support just like the next company.   Or, almost like the next company anyway.   Being away [More...]

  • 2011-02-21 Software Solves Real Problems. Go Figure. (No Comments)
    So often software is installed and at the end of the day, it’s no more than a big word processor recording events but not really adding a whole lot of [More...]

  • 2011-02-15 For the Love of Software (No Comments)
    I'm not a programmer.   I'm a user.   Sometimes I’m a power user.   Sometimes  not.  Mostly I'm just a user.   Like you.   Like my dad.   Well, not exactly like my dad.  [More...]

  • 2011-01-25 Don’t Let the Software Choose You (No Comments)
    So here's the thing…there are lots of decent, good software packages out there.  They're easy to use.  Affordable.  They're in the cloud, so they travel with you and aren't difficult [More...]

  • 2011-01-4 Running Our Business like a Doctor’s Office (1 Comment)
    Happy New Year!   I had to get a checkup last week at the doctor.  No big deal...it was just time.  Since that experience, I've decided that from now on, we're going [More...]

  • 2010-12-1 SugarCRM – Sage MAS 90 Integration (1 Comment)
    SugarCRM is the leading open source CRM software package in the world.  Sage MAS 90 and MAS 200 are among the leading accounting and ERP software packages in the world.   [More...]

  • 2010-11-26 The Sage MAS 90 and MAS 200 Upgrade Hangover (No Comments)
    Talk about a hangover….   The day after an upgrade is “complete” can feel just like a hangover.   Everyone can be exhausted after a long night of “upgrading”.   You were up [More...]

  • 2010-11-16 Software & Coaching Basketball (No Comments)
    I have an 8 year old son, and I coach his basketball team.   It's the time of year where there are basketball tryouts, and so all us dads/wanna be coaches [More...]

  • 2010-10-28 Great Expectations (No Comments)
    With apologies to Charles Dickens... Success in technology and software is a funny thing. Rather than black and white,  it's hugely a function of your expectations going in. Big  expectations?  Big [More...]

  • 2010-10-13 Document Management and the Road to 100% (1 Comment)
    Software selection projects are never easy, mainly because it's generally difficult to find a solution that meets 100% of your needs.   You usually have to be willing to give something [More...]

  • 2010-08-26 “Time Travel” aka Troubleshooting a Dot Matrix Printer in 2010 (No Comments)
    Took a ride with one of our consultants earlier this week to see a client who was having trouble printing checks from Sage MAS 90 to their dot matrix printer. Apparently, [More...]

  • 2010-08-3 The Secret of Successful Software Implementations (1 Comment)
    It’s the dirty little secret of successful software implementations. No one really talks about it. It’s taken for granted and underappreciated, usually. Like the Aunt that always shows up at [More...]

  • 2010-07-28 The Cloud isn’t Perfect, but it’s Here (No Comments)
    Many writers have done a great job pointing out the shortcomings and risks of "The Cloud", and there is certainly no shortage of risk.    The Cloud is definitely not perfect.  Of [More...]

  • 2010-07-26 The Right Mindset (1 Comment)
    To be successful implementing new software takes the right mindset.  It may take the right software and it may take the right people, but it definitely takes the right mindset.  [More...]

  • 2010-06-24 But It Doesn’t Work Like Our Old Software! (2 Comments)
    I heard it again.  “It doesn’t work like our old software”.   You work in this business long enough, and there are some standard catch phrases you tend to hear over [More...]

  • 2010-06-15 A World Without IT Support (2 Comments)
    I had a dream.  I was the CEO of a business, and we didn't have to buy any servers or have an IT department.  Our email was hosted by Intermedia (or [More...]

  • 2010-05-27 A Primer – 10 Things to Look For in An Accounting ERP Package When You’re Just Starting Out (No Comments)
    1. Features Make a list of requirements or features you need for your business. Know what features are essential to your success. Look at accounting software that is specific to your [More...]

  • 2010-05-25 Sage Survey Finds Optimism (No Comments)
    A Sage Software survey of some 1500 small business owners found guarded optimism about their financial future.  They reported that cost cutting and financial conservatism were still the most frequent [More...]

  • 2010-05-20 What Motivates Us (No Comments)
    I'm about halfway through a book called Drive, by Dan Pink. It's a paradigm shifting book which basically says everything we thought we knew about motivation is wrong, especially as [More...]

  • 2010-05-18 The Future is Now (2 Comments)
    I've seen the future, and it doesn't have a lot of manual entry, post-it's, and scribbling. It really doesn't have a lot of paper at all. It's got solutions that [More...]

  • 2010-05-14 To Do List Management (No Comments)
    Technology is really exciting right now.   There are so many cool tools being developed for people to use at home and in business that it's hard to keep up.  Whether [More...]

  • 2010-04-23 Sage Market Share & History (No Comments)
    Check out this great overview of Sage's position in the market as well as a brief history of the company and its product line (MAS90, MAS200, MAS500, ACT!, etc.). It [More...]

  • 2010-03-22 To Upgrade or Not to Upgrade (No Comments)
    One of the most difficult decisions a client may face in the lifetime of their business is whether or not to upgrade their business management software when the software company [More...]

  • 2010-02-16 Staples Offers Managed Services (No Comments)
    This is interesting.  Staples may not end up being very good at doing this (can you say "Geek Squad"?) or even very successful at this, but it seems sure to eventually [More...]

  • 2010-02-8 Asking the Right Questions (No Comments)
    I just got out of a meeting with the CEO at a client where the meeting began by him asking me the question "What technology is out there that can [More...]

  • 2010-02-4 Excel Should be Outlawed (2 Comments)
    Excel should be outlawed.  There.  I said it.  Or, if not outlawed, you should at least have to pass a “common sense test” to be allowed to use it. I just [More...]

  • 2010-02-3 Keep an Eye on Things (1 Comment)
    I just returned from yet another meeting with another CEO whose company was the victim of embezzlement from a trusted employee. While this is the sort of activity has always [More...]

  • 2010-02-2 Six Clues that You’ve Outgrown Your Accounting Software (No Comments)
    Accounting & ERP Software Packages are constantly being enhanced with better functionality. Efficiency and flexibility are generally improved with each new product version, and many accounting software developers integrate user-requested [More...]

  • 2010-01-29 iPhone Saves Life (1 Comment)
    A man buried in rubble in Haiti used his iPhone to survive. If this story is true, it's one of the all-time best uses of technology. And I thought the [More...]

  • 2010-01-21 Are You Secure? (No Comments)
    Many times we’ll be meeting with a client, and they will ask “Are we secure?”  What a great question!!!  “Secure” means so many different things to so many people, that [More...]

  • 2010-01-14 Customizing Software is NOT so bad (No Comments)
    Many consultants talk about customizing software as if it’s akin to selling your soul to the Devil. They site a litany of reasons why it’s a bad idea – the [More...]

  • 2010-01-5 Should I Listen to My IT Guy? (No Comments)
    If you run a company, you’re probably used to your “IT Guy” telling you that you need to do this and that.  It seems like there’s always an opportunity to [More...]

  • 2010-01-4 Tech Veteran Launches Company (No Comments)
    FOR IMMEDIATE RELEASE: TECH VETERAN LAUNCHES COMPANY TO HELP OVERCOME START-UP AND MIDDLE MARKET GROWTH CHALLENGES Los Angeles, CA – January 4, 2010 - David Faye announces the launch of Faye Business [More...]

  • 2009-03-25 Doing Business on an iPhone (No Comments)
    Late last year, I traded in my Treo for an iPhone. No, this decision wasn’t based solely on the fact that I could now use the iSudoku app any time [More...]

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